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Shipping FAQ

Need help tracking your package? Simply enter your tracking number via the link below:

We do our best to get your items out to you quickly. To aid us in doing this, when ordering please make sure you select the correct model and color because we cannot modify your orders. If you would like to make any changes to your order i.e. changes or cancellation, please contact us via

Orders will be processed within 2-5 business days of ordering and be shipped the next day after the processing day.

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

Upon purchase, you will receive an order confirmation email. Once your order has been processed and the order has been shipped out from our warehouses, you will receive a shipping confirmation email (which will contain the tracking number for your order) . Shipping costs are dependent upon the weight of the package and delivery location.  Customers are responsible for customs duties and taxes for all International orders.

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again. 

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.    
Please note that any orders that have already been packed or shipped cannot be canceled.